IF YOU DON’T SEE AN ANSWER TO YOUR QUESTION, PLEASE EMAIL US

Your feedback is very important to us, your positive suggestion have been a big contribution and we truly do appreciate it. If you experience any problem, broken link, graphic or any problem please contact us immediately.

Thank You for taking the time to send us your feedback.

We have been established since 1990. Our products focus quality, simplicity, a comfortable fit and practical features. We have repeat customers dating as far back as 1990. Customer Feedback - please click into out Testimonials link to view a small selection Testimonials / Feedback

CONTACT INFORMATION

ARE YOUR PRODUCTS GENUINE?

Yes all our products are the Genuine Brand Names & Guaranteed.
Our prices are usually better because we are very competitive and wherever possible offer you the best prices.  Our products are exactly the same as if you were dealing direct with RM Williams, Driza-Bone, Blundstone boots, Akubra, Barmah, Jacaru etc.  Please rest assured you can proceed with confidence.

HOW DO I KNOW WHAT SIZE TO ORDER

or comprehensive info please click into our Size Chart Pages - see
Left-hand menu. Sub-Menu: Hats, Driza-Bone, Clothing & Boots.

SHOPPING CART - "IS YOUR CART EMPTY?"

I am having difficulty ordering online. What can I do?
Your PC must accept "cookies". If your Internet security settings have been changed or you are running any third party security software that controls cookies or you have cookies disabled on your PC, you must enable cookies.
Please try the following browser fix below

If you wish you can fax or phone your order.

THE WEBSITE WILL NOT ACCEPT MY PASSWORD

Returning Customer - if you experience problems logging in, it may be your email address or password is slightly different from the original customer information.   If this situation occurs please contact us immediately.
We will clear the path which will enable you to join as a new customer.

AKUBRA HATS – WHY ARE SOME SPECIAL

Some Akubra Hats fall into the Special Category and take 10-12 weeks in the production queue.

Akubra are constantly manufacturing their best sellers; for their slower moving styles Akubra collect

orders over 10-12 weeks to ensure they have enough to fill a production run.

How to Attach a Chin Strap
Hat Care Pages - Please scroll to the bottom of the page for info and illustration.

We do not attach chin straps to Akubra Hats, it is an irreversible procedure. We do not make permanent changes to all products as there may be a problem with the size/colour/style.

For more info on Hat Care – Click into our Hat Care page

CUSTOMS/DUTIES

Import duties/taxes charged by Customs are the responsibility of the purchaser. 

For detailed information contact your local Customs Department.  Small orders are very often
delivered without duties/tax charges, however this is not guaranteed.  To access many customs
websites around the world, please click the following link

http://www.wcoomd.org/ie/En/CustomsWebSites/customswebsites.html

PAYMENT METHODS

I do not have a credit card, what are my options?

We accept    * Visa, Mastercard, Bankcard, American Express, Diners & JCB
                    * Telegraphic Transfers (Direct Debits) to our bank account.
                    * Bank Cheques in Australian Currency
                    * PayPal Payments
                    * Australia Post – Money Orders
                    * Travellers Cheques in all Currencies
                    * Western Union Worldwide Money Transfers made through your Post Office.
                      www.westernunion.com

We do NOT   *Maestro, Discover Card or any form of Debit Cards.
Accept         * Any Card that is used for ATM Machines exclusively
                     * Personal or Business cheques from overseas 

You can shop in your own Currency, our website gives you a close approximation in your currency. Please note: all charges are processed in Australian currency your credit card provider does the conversion to your own currency on the day they process the transaction.  Link to daily conversion rates

GST (Australian Government Goods & Services Tax) is only applicable on orders delivered within Australia.  GST is added at the checkout pages.

CROCODILE PRODUCTS

Permits are compulsory when posting Crocodile products overseas.  Permits are Aust$10 each and are supplied by Dept of Environment.  We bulk purchase Permits and create in-house, permits are always immediately available.  Please note you may order as many Crocodile products as you wish and only one permit is required per shipment. 

If you wish to post crocodile product overseas yourself, we recommend the product is accompanied with a permit.  If you choose to post without a permit there is a strong chance the product with be confiscated.   Contact us – we will supply the permit.

Wild Crocodiles are a protected species, permits are not available to poachers this enables the Dept of Environment to protect our wildlife.  

Permits are not required when posting within Australia.

Crocodile Retail/Over the Counter Sales – the Retail Outlet will supply a permit if you buy 3+ crocodile products.  These permits can only be used with carried on luggage.   Not for posting crocodile products overseas.

PACKAGING

We package everything appropriately to ensure that it arrives intact.  Although some hats can be packed flat – we do not flatten, hats will reach you in a ‘new’ condition’.  We do not charge a handling or admin fee. 

DELIVERY INFORMATION - OVESEAS (SUBJECT TO STOCK AVAILABILITY)

Approximate Shipping times:
Airmail ………………………………………… 8-10 business days = 15 days from date of despatch
International Express Post Courier (Aust Post)…….4 days
Surface/Sea Mail……………………………………2–4 months 1st Sept 2006 Aust Post will discontinue this service
Economy Air – 1st Sept 2006 Aust Post will discontinue this service

Please Note:  Surface/Sea Mail - Australia Post approximates will take 2-4 months to reach you; containers are held on the docks until they are fully loaded, which may take several weeks. Please note: Surface/Sea Mail and parcels cannot be tracked.

DELIVERY INFORMATION - WITHIN AUSTRALIA (SUBJECT TO STOCK AVAILABILITY)

RECEIPTED DELIVERY : 5 BUSINESS DAYS.  WA & NT 7 BUSINESS DAYS

EXPRESS POST: ESTIMATED 1/2 DAYS

If we are out of stock or unable to post within 2-3 days we will notify you and advise the expected date of despatch.  We will always email you to confirm the goods are in-transit with the consignment note number.

RM Williams and Blundstone ranges are vast; as you will appreciate it is impossible to stock all sizes/colours in all styles.
The shipping time guides provided on this website are quoted by Australia Post and indicate approximate delivery times only - they are not guaranteed delivery times.

Aussie Bush Hats cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters.

It is not unusual for parcels to be delivered later than Australia Post’s estimated times.
Australia Post does not allow for Customs Clearance. In some cases parcels can be held up in customs for up to 4 weeks. If you have not received your order within the estimated times, please be patient. You may wish to check the postal websites in your country- not all postal websites offer this facility.  

Links are:
UNITED KINGDOM: Royal Mail www.royalmail.co.uk Parcel Force: www.parcelforce.com
USA: US Postal Service: www.usps.com

It is easier to track insured parcels, rather than uninsured parcels.
International Express Post Courier (EMS) – can be tracked link: http://ice.auspost.com.au/
If you have not received your parcel within the following timeframes, please email us and we will contact Australia Post. An investigation will commence to find your parcel. Please note Australia Post stipulate ‘allow 3 months to complete their investigations’.